Terms and Booking Conditions
Morocco Private Tours defines its general terms of sale and booking conditions according to the specifity of its online programmes and all services on offer. Any registration to one of its tour holidays implies adherence to conditions of sale and booking governing the relationship between the travel agency Morocco Private Tours and its customers. The following terms and booking conditions, together with all information relating to your selected holiday contained in our website or sent to you outline what Morocco Private Tours agrees to provide when you sign up for a tour, and what you agree to do in return.
Please read these booking conditions carefully as they set out our respective rights and obligations. By asking us to confirm your booking we are entitled to assume that you have checked all details of your chosen tour and all the other information relevant to your booking, have read our terms and conditions and agree to them. The terms and conditions listed below will apply when you make a booking confirmation with Morocco Private Tours. Please, feel free to contact us for any further information regarding how your trip will be organized or what is included in the services provided by our company.
Booking and Method of Payment
Once you have chosen your holiday, completed and signed the booking form including all names as they appear on the passports and returned it Morocco Private Tours, our travel consultant will send you an acknowledgement of your booking and an invoice for the deposit. A definitively confirmation of your registration is effective upon receiving the first payment, which is scheduled as follows :
The Deposit : 40% of the total price of the trip must be paid as an advance to confirm your booking, immediately after receipt of the travel confirmation and invoice from the company. The Balance : the remain of the total price of the trip must be paid at least 4 weeks before the start of your holiday. If the balance remains unpaid after payment due date, we reserve the right to retain your deposit and apply the cancellation charges outlined below.
- Full payment by bank transfer is required if you make a booking 4 weeks before departure for your holiday.
How to Pay your trip ?
To pay for your holiday, Morocco Private Tours accepts :
- Payment by Bank Transfer
- Payment by Postal Order
- Payement by PayPal
- Payment in cash is accepted under certain conditions
All bank charges of the transaction are charged to you, failure to do this will incur an administration fee.
Cancellation and Amendment fees
In the event that you or any member of your party are forced to cancel your booking or part of it once it has been confirmed, the cancellation must be advised in writing and this letter must be signed by the person who signed the booking form. The cancellation will take effective from the day that such written notice is received by the company. Recorded delivery is strongly recommended. The following scale of charges will be payable, depending on the number of days prior to departure the company receives your notice of cancellation. All cancellation charges summarized below are those which will apply to most tours.
- 60 to 45 days prior to departure – Cancellation fee : $ 75 of total holiday cost
- 44 to 30 days prior to departure – Cancellation fee : 30 % of total holiday cost
- 29 to 11 days prior to departure – Cancellation fee : 70 % of total holiday cost
- Less than 10 days prior to departure – Cancellation fee : 100 % of total holiday cost
The charges for cancellation are designed to safeguard the company who will have to make certain payments in advance of the holiday departure.
All necessary documents should be presented in sequence such us valid passport, visa if required and any necessary permits to your trip. We are not accountable in case of any trip formality not completed in time before the trip departs or the absent of essential papers and documents. Papers and document requirements are listed below :
- Valid passport, your passport must be valid 4 months beyond the duration of the trip –
- Visa depending on your nationality
- Vaccination certificate and medical indications
- Credit Card, identity card and personal papers – optional
- Contract of your travel insurance and assistance
Passport and Visa if needed
Passport and visa requirements are liable to change at short notice. Travellers are strongly advised to check their entry requirements with their embassy or consulate before departure. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation. No visa required for stay up to 3 months for North Americans and Europeans. We advise participants who are not of United Kingdom and United State nationality to contact the nearest Embassy of Morocco for further information on what documentation you may require to enter Morocco.
Personnal Travel Insurance
It is very important that you have insurance cover which is adequate and suitable for your particular needs. Travel insurance is compulsory on all Morocco Private Tours trips and is a condition of booking with our company. When selecting a travel insurance policy we strongly require that at a minimum you are covered for medical expenses including emergency repatriation, until the date you return home. This will not only guarantee you peace of mind while you travel but also cover you for any things that can go wrong while travelling. Many people deeply regret not taking out travel insurance. They think their credit card accident cover, home insurance, or private health cover is sufficient. An emergency abroad can be extremely expensive. If you need to be returned to you country it could cost you thousands of dollars, unless you are adequately insured.
Best Quality Services and Fair Prices
Morocco Private Tours is committed to offer you the best value for money whatever trip you have chosen. We are committed to making you receive the worth of each penny that you spend on your trip. Your satisfaction is important, that’s why we offer a money-back guarantee in case the holiday you went on was lower in value than the one you booked. We at Morocco Private Tours ensure you will have best services at every level and all tour rates shown on our website are calculated at the lowest price. We guarantee that the ground transportation by private vehicles, selected accommodations, meals and all provided services, which are contractually agreed upon are fully those mentioned in the tour itinerary at the booking time.
Unused Services during the tour
In the event that you do not use some trip services or cut short your holiday and return home early in circumstances, where you have no reasonable cause for complaint about the standard of accommodation and all services provided. No refund or compensation for the remainder of your holiday will be made or given for any unused hotel accommodation or any other unused service or feature of the tour. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Change or Addition to Your Holiday
If you would like to change any part of your holiday arrangements after the invoice has been issued, we will do our utmost to make the change, while it is possible. Any request of change you wish to make to your booking must be notified to us in writing and be signed by the person who made the original booking. If the company is successful in making your requested amendment then it will be subject to an administration charge and in case is not successful then there will be no charge. Please, bear in mind that certain travel arrangements may not be changed after a reservation has been made.
With diverse clientele joining our trips from around the world and due to the large number of airlines offering low-cost and no-frills flights to Morocco destinations, Morocco Private Tours has chosen to market the majority of its holidays uniquely as Land only Package basis. On our website we display Land only Packages for the most of our holidays on offer. Thanks to sophisticated online booking technologies offering low-cost flights to Marrakesh, it makes sense for clients to book directly their own international flights.
According to your flight arrival and departure times, Morocco Private Tours will arrange private airport transfers for you to start point of the trip with no extra charge. At the end of your journey, we also arrange a departure transfer for you from your hotel to the airport. You will need to forward your full flight schedule including the airline, flight numbers, departure and arrival times to the Morocco Private Tours office as soon as your flights are confirmed.
In the event you have a special request such dietary requirements, twin or double bedded room, a particular facility at a hotel or particular meals is an important factor in your choice of holiday, you must advise us when the booking is made. We are committed to consider your request but cannot guarantee that it will be accommodated. To be ensured that your special request has been noted, you should obtain confirmation in writing that the special request advised will be complied where it is possible to give this. All special requests are subject to availability and the provision of any special request does not constitute a term of your contract with us.
Nature Conservation and Responsible Tourism
Ever since we organised our first trip in 2005, we have been committed to minimising our environmental impact. Recognising the fragility of our country’s wilderness environments, it is becoming ever more important to conserve Morocco’s natural resources and heritage, its landscapes, flora and fauna. Our ultimate Motto is « Take only photographs and leave only footprints » that large number of countries now use this to promote conservation. It would be hard to improve on this statement.
Behaviour during the trip
Signing our booking form signifies your agreement to abide by the decisions of the tour leader, who represents Morocco Private Tours. The decision of the leader as to the conduct, itinerary and objectives of the tour is final. As everybody understands, people go on holiday for rest, enjoyment and relaxation. So if in our reasonable opinion or in the opinion of the tour leader or any other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment and welfare of your fellow travellers, we reserve the right to end your holiday and terminate your contract. Should this happen, no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements including any return travel.
Personal Belongings and Lost Items
For security reasons, valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive insurance. If you lose any personal items whilst on holiday, please obtain a written report from a local representative or police, to help with any insurance claim upon your return.
Changing the Itinerary of your trip
We reserve the right to change the itinerary of your holiday, due to unusual and unforeseeable circumstances beyond the company’s and its suppliers control. In very rare occasions, we may be forced to alter the trip route during the course of your holiday. Morocco Private Tours leaders will change the trip itinerary in case of : adverse weather conditions, technical problems with transport, natural disaster, sand storm, fire, flood, strikes or any other circumstances whatever, whether foreseen or unforeseen. Whilst every effort is made to operate the tour as advertised, Morocco Private Tours will not be entitled to any refund or compensation due to the changing of your holiday itinerary.
Luggage Missing or Damadage
Luggage that goes missing or damaged on scheduled flights is beyond the control of Morocco Private Tours, and often the airline concerned too. Usually it is the airport that controls what happens to passengers’ luggage from when it is checked-in until it is put on board the aircraft. We would like to suggest you to pack a small bag with your very essentials that you can carry with you as hand luggage and pack a second bag containing non essentials that can be loaded in the aircraft hold. If the second bag was not to arrive, you will still have your essential items on hand.
Size of groups on our tours
For the majority of our holidays, we keep our group smaller in order to provide our guests with the best experience possible and quality services. Having a small group size is very important for the enjoyment of an adventure vacation, that’s why we operate most of our group holidays with a maximum of 8 to 15 travellers. Small groups are not only better for the environment, but allow you to get up close and personal with the people, wildlife and surroundings of each destination. Depending on the trip and the area where this trip takes place, the size of the group may range from 2 to 50 people or more. Morocco Private Tours might accept big groups under certain conditions.
Your feedback is really important to us and we would like to know if every has had a great time and how did our participants find all provided services. Trip feedback helps us assess, improve, and expand our programs. We are committed to provide safe and enjoyable experiences for all of our guests, and we appreciate any comments and suggestions whether they are positive or negative. At the end of your holiday, you will be given a questionnaire to complete. If you forget to fill in the paper version, you will receive an e-mail asking you to submit an online trip and complete the questionnaire on our website. All questionnaires are reviewed by our Quality Improvement Committee to ensure that problems are promptly addressed and praise is forwarded to the relevant volunteer leaders or the office staff.
Morocco Private Tours reserves the right to use any likeness image or video of you, secured or taken on any of our holidays without asking your permission. Your photos taken on tours may will be used on our brochures, website, slides, video shows and the internet. Please if you don’t like Morocco Private Tours to use your photos, we must be notified, in writing from the person who is concerned.
If you have a Complaint
If you have any problem or complaint whilst on holiday, please inform our local leaders immediately, who will endeavour to put things right. If your complaint is not resolved locally or it is not possible to make the complaint to the appropriate organisation at the time, you should make contact with our company to resolve it. Please remember to quote your holiday booking number and daytime telephone number. If after you return home you are still not satisfied and problem remain unresolved, a complaint should be made in writing to our company office manager within 20 days of your return. This will assist us to quickly identify your concerns and speed up our response to you.
Ultimate Goal of Morocco Private Tours
In accordance with our terms and booking conditions, Morocco Private Tours promise you to perform and provide you with the contracted services and all travel arrangements which form part of the holiday you booked with our travel company. Our ultimate objective is to make your holidays an unforgettable experience you will treasure for a long time and above all you will be in great hands throughout your holiday tours in Morocco. We work hard to offer you rewarding and remarkable holiday experiences and show you Morocco the way it should be seen.
Accepting MPT Terms and Booking Conditions
When you sign the booking form you and any other person on whose behalf you book, agree to accept all these conditions. You acknowledge that you have fully read and accepted the Terms and Booking Conditions and you warrant that the information given to our company on the booking form is complete and true. The terms and conditions of all agreements made with Morocco Private Tours shall be subject to and governed by Moroccan law.